FAQ

We can't tell you whether you'll find true love, where the other sock goes when they're put in the dryer, or the airspeed velocity of an unladen swallow, but we do have answers to some of your other equally important questions.

What is NanRenWa?

We provide one-time solution of socks for men. It means you’ll never have to worry about buying socks again. You will receive three pairs of socks by mail, several times a year. Wherever you are, you can get your socks in time.

How’s socks quality?

All socks must go through three inspection process to make sure all products are perfectly qualified.

How long can I receive my socks?

Super Express mail delivery in 4 days from the day the order is taken. If super express mail can’t go to your place, we will choose EMS China to deliver in 7 days.

I don’t know how many pairs of socks I need. What should I do?

Socks are indispensable expendables. Generally speaking, man needs 12 pairs of socks within one year. We recommend you to start with the one-year package. Of course, you can make adjustments later. Before every delivery, we will send you confirmation mail and message, and you can adjust delivery time and package.

What kind of socks do we have?

NanRenWa have three classic colors: black, white and grey and sizes are from 38 to 48. We have four textures of socks for four seasons, and you can choose whatever you want. We will connect you to make sure your order before delivery.

Why don’t I need to register?

When your order is placed successfully, we will help you register automatically, then the registration information will be sent to your email.

Can I get a refund on my purchase?

On the condition that the socks are not worn and cleaned, you can apply for unconditional refund if you are not satisfied with our products. What you need is just to send you order number to returns@nanrenwa.com, and we will contact you immediately.

Which cities are under COD(Cash on Delivery)

North of China: Beijing, Tianjin, Shijiazhuang, Taiyuan
South of China: Guangdong Province, Xiamen, Fuzhou, Haikou, Nanning
Central China: Zhengzhou, Wuhan, Changsha, Hefei, Nanchang
East China: Shanghai, Zhejiang Province, Jiangsu Province, Jinan, Nanjing
Northeast of China: Harbin, Changchun, Shenyang, Dalian
Southwest of China: Chongqing, Chengdu, Guiyang, Kunming
Northwest of China: Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot

When you use COD service, you need to pay more extra ￥0 RMB service fee.

Does One-year package have fixed delivery dates?

We will deliver socks on the same day that make your purchase. For example, you make an order on 11, July, we will make our delivery on every 11^th day of each month.

How to change delivery address or delivery time?

One week before our delivery, we will remind you by email or message. You can change your delivery date and address by replying our mail or message.