FAQ

Below are answers to the questions we hear most often, to help you get to know NanRenWa. If you can't find your answer, click here to visit the NanRenWa knowledge base and submit your question — we'll reply within 8 working hours.

What can NanRenWa do for me?

When we were kids, happiness was a simple thing; now, simplicity is happiness. To make your life a little simpler, NanRenWa offers a regular home-delivery service for business socks — subscribe like a magazine and receive your socks on a schedule, so you never have to worry about buying socks again.

How good is the quality?

Every pair of NanRenWa socks is knitted on imported sock machines and passes 3 quality inspections, so you can be sure each pair is flawless. You can see what our customers say here.

How long until I receive my order?

After payment, express delivery arrives within 2-4 working days. Where express isn't available, we ship via EMS. If you need faster delivery, choose SF Express when placing your order.

I don't know how many pairs I wear each year. How do I choose a plan?

Socks are consumables — most men need about 12 pairs a year. Start with the yearly plan, then adjust as needed. A week before every shipment we'll email and text you to confirm; you can change the delivery cycle or switch plans anytime.

What material and thickness will I receive?

We offer three classic colors — black, white and grey — two sizes (fits feet 38-46), and four seasonal thicknesses. When shipping, we choose the material and thickness to match the climate at your delivery address. Have special requirements? Note them in "Other requirements" and we'll follow them first.

Why don't I need to register?

Keep life simple and skip the tedious signup. Once you place an order successfully, we'll register you automatically and send your registration details to your email.

Can I get an unconditional refund? How?

We're confident in our products. Not satisfied? Apply for a refund anytime and we'll accept it unconditionally, no questions asked. Within 366 days of receiving your socks, as long as they are in resellable condition, you can request an unconditional refund: just email your order number to returns@nanrenwa.com, or call our hotline: (027)87680399. We'll contact you to complete the refund.

How is my payment secured?

NanRenWa accepts online payment through the Alipay and Tenpay gateways — transactions are fully secure, rest assured!

Are yearly plan delivery dates fixed?

Shipments are scheduled from your order date: if you place your order on day X, we'll ship your socks on day X of every month.

My address changed after ordering the yearly plan. What should I do?

A week before every shipment we'll notify you by text and email. You can reply anytime to change the delivery time, delivery cycle or shipping address, or log into your NanRenWa account to update your shipping info.

I'm a business customer looking to buy in bulk. Do you offer custom orders?

Thank you for your interest in NanRenWa — we'd love to build a sincere and trusting partnership with you! If you have purchasing needs, click here to learn about our enterprise program.